A bank teller is a high integrity position that’s only right for a select few. Make sure the applicant you hire has what it takes by asking the right interview.
This Bank Teller interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.
What should your next step be once you are done perfecting your resume and cover letter? You need to start getting ready for your interviews with potential employers. You will need to answer common questions with confidence and authority in order to really impress the hiring managers. Not only will you have to be able to answer inquiries, but you will need to think about what you wear and how you act. This first meeting is an important factor in whether you get a job offer.
You can prepare for this meeting by looking at best practice tips and rehearsing your answers to common questions. If you really want to be able to wow the interviewer, you need to go beyond the basics. Consider looking at these specific bank teller interview questions and answers to give yourself an edge over the competition.
Most Commonly Questions
Question # 1: Why do you want to be a bank teller?
A bank teller’s job is repetitive and often boring. It takes a special type of personality to remain excited about this type of work and to carry their positive emotion into the workplace and to the customer.
Tellers are, first and foremost, customer service employees. Look for an answer that shows commitment to providing a great customer experience and a strong interest in advancing within the bank.
Question #2: Are you comfortable working with large amounts of money?
The temptation is something many bank tellers will face on a regular basis. Handling large amounts of money can be intimidating and, for some individuals, uncomfortable. Tellers will have to handle large sums regularly. You need to be certain they can handle it.
Question #3: Name one ethical dilemma you faced in your last job. How did you handle it?
You’re looking for an employee with strong ethical and moral character.
Someone who won’t be tempted by opportunity or give in to bribes. You also need an employee who is willing to inform a manager about the poor ethical conduct of co-workers or even superiors. This question can give you insight into what they applicant views as morally acceptable and morally reprehensible.
Question #4: Why did you choose our bank?
Watch out for false compliments. You want someone who is honestly interested in working for your bank and can tell you exactly why. It might be a social stance the bank has, specific products it offers, a personal anecdote, or years of banking with the institution.
Be wary of applicants who are trying too hard to please you, can’t name a real reason, or provide shallow answers. The enthusiasm they demonstrate to this question is the same enthusiasm you hope they’ll show daily at work.
Question #5: Have you ever worked at a bank before?
If an applicant has experience working in a bank, why did they leave their previous job? If not, do they have any relevant customer service work experience? Expect clear, well-prepared answers that give you information about the applicants’ work history and suitability for the industry.
Question #6: What banking products do you personally use and why?
This question gives the applicant an opportunity to ‘sell’ you the products they use. If they’re passionate about a particular banking product, they may be able to sell your patrons on it, too.
Question #7: If you saw a co-worker stealing, how would you handle the situation?
This is a tough question, but an important one for tellers. Trust among coworkers is important, but loyalty to the bank is more important.
Listen carefully to how the applicant answers this question. You want to hire someone who is honest to a fault and able to confide in superiors even when it may endanger their personal relationships with coworkers. You are also looking for a conflict-avoidant personality or someone who can diffuse conflict quickly and easily.
Additional Interview Questions to Ask:
- How will you stay motivated?
- Give an example of great customer service you delivered in your current job.
- What characteristics do you think good tellers possess?
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Bank Teller Interview Questions
When hiring a Bank Teller, you’re looking for someone with a strong working knowledge of
banking products or an interest in banking and the ability to learn quickly on the job. It’s preferable
if the person you hire has had direct customer-facing and cash-handling experience. If not, hiring
an organized, smart, empathetic “people person” can be a good alternative.
Use these interview questions to see if your candidates have a genuine desire to help customers
and can exercise good situational judgment. These are crucial for this role. These questions are
also useful for assessing candidates’ communication skills. Your Bank Teller should enjoy talking
to people and be capable of meeting the sales goals of this position.
Some of these questions are written specifically to help you assess the candidate’s ability to
navigate customers’ banking needs. If you’re dealing with a candidate who does not have
previous teller experience, feel free to substitute some of your own questions. Math questions are
useful for this position. You can also ask open-ended behavioral questions that will help you see
how they prioritize tasks, work on a team, deal with conflicts, and meet challenging goals.
- Operational and Situational questions
Describe a time you resolved a situation with an angry customer.
- Describe a time you didn’t deliver good customer service. How did you handle it?
- Describe a time when a customer had a problem and you didn’t know how to address it.
- Describe a time you suggested a way to make a process more efficient.
- Explain the primary differences between savings and checking accounts.
- What banking products do you use and why?
- How would you sell [this bank product]?
- Let’s say that the customer declined your sale. How would you handle it?
- What is cross-selling? Why is it important?
- What would you do if you were behind in meeting your weekly goal?
- Walk me through your previous company’s teller cash outage policy.
- This job tends to be repetitive. What motivates you? How can we motivate you?
What do you know about our bank?
This question is slightly similar to the first, but in most interviews, you will be asked both. You should do some research before your interview so that when this question arises you have a few facts to rattle off. Look into the bank’s products, mission, core values, etc. and tailor your responses to that information.
“You all are the most popular bank in the United States, in terms of a number of clients. Innovativation is a huge focus, which is apparent with the way you integrate technology and banking. You all specialize in client satisfaction and personable tellers. I hope to become one of those tellers. Lastly, I am aware that one of your top sellers is your wealth management program.”
How would you convince a customer to become a client of this bank?
A good teller essentially needs to be a good salesperson as well. The bank will want to know that you can sell their products. Use your previous experience to describe a time where you had to sell something or persuade someone.
“Through sparking up a conversation with a client, you can get a feel for their wants and needs. I would recommend a product that best fits their lifestyle. For example, at my previous place of employment, I had a 19-year-old college student come in. She just got her first job and was looking to open an account. Just based on that information I knew we should keep things simple, not have a required minimum balance, and have little to no additional charges. Most likely she wanted to have the option to save, but not be restricted by it. I suggested opening a student banking account. She could have the option of putting her money in her savings or checking account but transfer money as often as she would like at no cost whatsoever. Showing the client that you are listening and have their best interests in mind will initiate building up trust between the client and the bank.”
A customer has come in and states we wrongly charged her a fee. However, she has overdrawn her account. How would you handle the situation?
It is to be expected that clients will come to you with problems regarding their business with the bank. The interviewer wants to know you will remain calm and patient, but still handle the situation thoroughly.
“I would let the customer voice her complaints and explain the situation from her point of view. Then, I would inform her of the bank’s overdraft policy and let her know why she was charged. I would continue by recommending she download the bank’s text alert feature so that she will be notified when her account reaches a certain balance. Incorporating bank products and services into problem resolution can be very successful. But it all comes down to partnering up with my client to figure out what works best and how we can prevent any issues in the future. ”
What if you saw a fellow employee take $100 from our institution? What if it was just $10?
Although this may seem like the answer is obvious, the interviewer wants to ensure that you are honest and trustworthy in an environment where you are handling something as sensitive as money.
“Whether the amount is $10 or $100, stealing is stealing. I would abide by company policy and notify our superior. Our clients come here with a certain level of trust in us that we will protect their money to the best of our ability. If I turned a blind eye to such behavior, I would be doing my clients a disservice and might as well be guilty myself.”
Bank Teller Interview Questions & Answers
Why do you think customer service is an important skill for bank tellers to have?
One of a bank teller’s primary responsibilities is to work with customers, so I can imagine customer service skills are very important. I have never worked in a bank setting before, but I have worked in retail. I am sure the customer service part is very similar. A customer will come to me looking for help with a transaction. I have to be able to give information about banking options in a friendly and patient way even if the customer is in a bad mood. Without good customer service, many clients would choose to move their business elsewhere, which is really the entire reason it is so important for tellers to have outstanding customer service skills.
How does this position fit into your overall career goals?
I am currently pursuing a bachelor’s degree in agriculture finance. I know this bank is well known for its ag loans. I would like to gain hands-on experience while I finish my degree and then work my way up to an agriculture loan officer right here at this bank. I want to be a teller first for a few reasons. First, it gives me work experience in a bank, which will be helpful for my career goals. Second, I can gain important knowledge about the workings of this bank, so should my plans succeed, I will be a prime candidate for the loan officer position.
Are you comfortable working with large sums of money?
For some people, the idea of working with a lot of money can be daunting. I have never understood this particular aversion. As a cashier at a gas station, I had to handle some money, but of course, there will be more money coming through a bank. I never had an issue with the money-handling. I am good at math, so I was able to consistently give back accurate change. I think it is important to really take your time when you are handling large amounts of money so you can ensure you are doing everything accurately and not allow yourself to get flustered. Certain customers enjoy talking during the process, but I never found the conversations distracting from what I was supposed to be doing with the money when I worked at the gas station.